SHIPPING & RETURNS

ORDERS

ORDERS MAY BE PLACED ONLINE AT ANY TIME. A SALES REPRESENTATIVE WILL CONFIRM ALL ORDERS. MOST ITEMS WILL SHIP IMMEDIATELY, PROVIDED THE ITEMS ARE IN STOCK. IF AN ITEM IS NOT IN STOCK, A REPRESENTATIVE WILL CONTACT YOU WITH AN ESTIMATED DELIVERY DATE.

ESTIMATED DELIVERY TIMES FOR ITEMS NOT IN STOCK ARE BETWEEN 4-8 WEEKS FOR CLASSIC PIECES. IF THE ITEM IS READY BEFORE THE ALLOTTED WINDOW, THE ITEM WILL SHIP AS SOON AS IT IS COMPLETE. YOU WILL BE NOTIFIED VIA EMAIL WHEN YOUR ORDER SHIPS AND SENT THE TRACKING INFORMATION.

ORDERS PLACED DURING HOLIDAY SEASONS OR WHEN THERE IS A HIGH VOLUME OF ORDERS CAN TAKE LONGER THAT THE ALLOTTED TIME WINDOW. A SALES REPRESENTATIVE WILL NOTIFY YOU IF THE PRODUCTION TIME IS LONGER THAN USUAL.

LORRAINE SCHWARTZ RESERVES THE RIGHT TO REFUSE SALES OR CANCEL ORDERS PLACED BY A CUSTOMER IN VIOLATION OF THE SITE’S TERMS OR AS OTHERWISE DETERMINED BY THE COMPANY.

IF YOU HAVE A SPECIFIC QUESTION REGARDING AVAILABILITY, SIZING, OR ANYTHING ELSE PLEASE CONTACT THE SALES DEPARTMENT AT INFO@LORRAINESCHWARTZ.COM OR BY CONTACTING OUR SHOWROOM AT 1(212)268.2008

INTERNATIONAL SHIPPING

LORRAINE SCHWARTZ DOES SHIP INTERNATIONALLY. IF YOU WOULD LIKE TO MAKE A PURCHASE OUTSIDE OF THE UNITED STATES, PLEASE CONTACT US AT INFO@LORRAINESCHWARTZ.COM AND WE WILL HAVE A SALES REPRESENTATIVE CONTACT YOU WITH ADDITIONAL DETAILS INCLUDING SHIPPING FEES, EXPECTED DELIVERY, ETC.

RETURNS & EXCHANGES

UNWORN JEWELRY IS ELIGIBLE TO BE RETURNED FOR SHOPPING CREDIT OR EXCHANGE WITHIN 14 DAYS OF RECEIPT. ALL CUSTOM PIECES AND SPECIAL ORDERS ARE FINAL SALE.  IF YOU HAVE A QUESTION AS TO WHAT DEFINES A CUSTOM PIECE OR SPECIAL ORDER PLEASE CONTACT INFO@LORRAINESCHWARTZ.COM